La Perla Cubocaffé choc-coated coffee beans

Shipping

Due to COVID-19 we are currently experiencing a high demand for products and are working closely with Royal Mail and our carriers to get your parcels to you. We apologise for any delay, please bear with us during this time.

• We use Royal Mail for UK deliveries.
• For orders up to 2kg the charge is 3.95, orders between 2kg-5kg is £7.95 and for any orders above 5kg delivery is free.
• Our aim is to prepare your order and despatch it within 2 working days (Monday to Friday excl. bank holidays), which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.
• Orders despatched on a Royal Mail Service are NOT tracked and can take up to 5 working days to be delivered.
• We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
• If you do not receive your order within 5 working days from the date of despatch, please email us at info@jorge-artisan-foods.co.uk. We request that you contact as soon as possible and within 60 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
• If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
• Highlands and Islands orders may be subject to additional shipping charges.  If these charges are not applied at the time of placing your order, this will be discussed with you prior to your order being dispatched.
• Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.

More Information on Shipping and returns.